There are no servers after importing into Happ

Section: Errors and diagnostics · Entire Knowledge Base

Distinguish an empty list from an import error

In case of import error, Happ does not create the expected record or shows a message about unsupported data. A different scenario is considered here: the import is formally complete, the record is visible, but there are no servers available inside.

If your app rejects the link or code at the add stage, use the "Why isn't the passcode added to Happ?". There is a separate File import diagnostics.

Check the created record

Go back to the list of subscriptions or configurations and find the entry you just added. Make sure that this is the one selected and not an old record with a similar name. If you've imported multiple times, don't delete everything at once: first save your production data and determine which record belongs to the current subscription.

Capture the name of the section and the state of the interface on an anonymized screenshot. You can't show the link, QR code, and file content.

Check the access period and status

Open your personal account and check the subscription period. If access has expired or has not yet been activated after payment, re-importing will not create a worklist. After the status changes, go back to Happ and update the existing record.

The procedure for checking is described in the material about Happ Plus subscription status. If the deadline after payment has not changed, use the article About renewal of the subscription after payment.

Update the record manually

Use the standard update action of the current version of Happ and wait for it to complete. Don't close the app in the middle of the process. After the update, reopen the content of the recording.

If the app shows a separate error or update timeout, keep the exact text of the error. This is a narrower symptom than an empty list, and it cannot be replaced by re-importing without verification.

Check filters and search

Make sure that the list does not include a filter by name, group, protocol, delay, or other characteristics. Clear the search bar and return the display of all records. Filter names vary by platform and version, so you'll need to confirm them on a real device before you can publish the instructions.

If servers appear after removing the filter, you do not need to reimport and reinstall.

Reclaim data in a secure way

If the record remains empty, open your personal account and get up-to-date data in the way provided by the service. Do not use links from correspondence with strangers and do not insert a personal link into verification sites.

At first, delete only a record that is known to be empty or erroneous, while maintaining working access. Then import the data once and check the result.

How to check for a fix

1. Make sure the correct entry is selected.
2. Check access activity.
3. Perform a regular update.
4. Remove the filters and clear the search.
5. Restart Happ.
6. Check the number of entries displayed.
7. Only then do one re-import.

If it doesn't help

Prepare the Happ version, OS, import method, validation time, and the exact result of the upgrade. Attach a screenshot of an empty list without personal data. Don't send the subscription link itself in an open message.

If the servers are up but show N/A, go to Separate N/A diagnostics. If the entire list is displayed but nothing connects, use the material "All Happ servers are unavailable".

Frequently Asked Questions

Sources

• Official Happ Desktop repository
• Official Happ Android repository

The names of interface items may differ between the versions of the application and the operating system. Check the current version before changing the settings.