Section: Errors and diagnostics · Entire Knowledge Base
Table of Contents
Confirm the scaleCheck the original internetCheck your subscriptionUpdate the list of serversCompare a different networkCheck another deviceCheck the status page without jumping to conclusionsWhat to send to supportConfirm the scale
Check at least two different records from the current subscription. Record what happens when you try: timeout, immediate shutdown, N/A, an empty list, or a specific message. These symptoms require different next steps.
If only one entry doesn't work, use the "One Happ server is down". If there are no servers in the interface at all, go to the material About an empty list after import.
Check the original internet
Unplug Happ and open multiple sites. Check out the other app. If the regular Internet also does not work, restore the original network before the Happ diagnosis.
Next, compare Wi-Fi and a mobile connection, or two different Wi-Fi networks. Do not change the server, DNS and mode at the same time: the result should show the effect of one parameter.
Check your subscription
Open your personal account and make sure that the access period has not expired, the payment has been completed and the device limit has not been exceeded. After renewing or changing your status, update the entry you've already added to Happ.
Don't import the same link over an existing link multiple times. First, use the stock update. A detailed status check can be found in the article About Subscription Status.
Update the list of servers
Run a manual record update and wait for the result. Check if the update time has changed and if the full list is displayed. If you see a separate import or update error, keep the exact text of the error.
Unfilter your filters, clear your search, and make sure the correct subscription is selected. If the list shows N/A, use Diagnosis of N/A statusinstead of repeating the connection indefinitely.
Compare a different network
Repeat the test on the second network without changing the rest of the settings. If all the recordings work over mobile data but not through home Wi-Fi, continue with the instructions about the problem of a specific Wi-Fi network.
If the result is the same on two independent networks, proceed to check the other device. This does not prove an external failure, but excludes some local causes.
Check another device
Use only the device allowed by the subscription and do not share the personal link with strangers. Install the latest version of Happ from a trusted source, add the data once, and check again.
If the entire list is not available only on the first device, check its permissions, connection mode, security software, and network settings. If the problem recurs on two devices and two networks, prepare data for support.
Check the status page without jumping to conclusions
Open Happ Plus status page and look at the status of public components. The absence of a published incident does not mean that the problem is definitely local; The published incident also does not cancel the verification of the subscription and the original Internet.
Don't create your own mass failure messages based on a single test.
What to send to support
Specify the OS version and Happ, time, two tested networks, two records, and the result on the second device. Attach the exact text of the error and an impersonal screenshot. Don't send a QR code, full link, password, or payment information.
The general procedure for preparing an appeal is described in the article about Happ Plus support.
Frequently Asked Questions
All servers are unavailable – is this a general failure?
Not necessarily. First, you need to compare another network, update your subscription, and test on a different device.
Do I need to reinstall Happ?
Not the first step. Reinstalling will not fix an expired access, an empty subscription, or a network-specific problem.
Why does everything work on another device?
This indicates the local resolutions, mode, or network settings of the first device. Compare parameters consistently.
Sources
The names of interface items may differ between the versions of the application and the operating system. Check the current version before changing the settings.
Keep the exact error text and device information by hiding your personal information beforehand.
Open supportUpdate history
— the Russian version of the manual has been published, internal navigation, FAQ and structured data have been added.