Re-copy
Copy the data with the cabinet button, without spaces and additional text. Do not enter a long string manually.
Check the deadline
An expired entry may be rejected. First, check the status of the subscription in your account.
Find a duplicate
Open the list of records. If the data has already been added, use an update instead of re-importing.
Update Happ
An outdated version may not support the current format. Keep access to your account and install a stable update.
Try another way
Instead of a link, use a QR or a file from the same account. Do not convert data by third-party services.
Contact support
Provide the error text and app version, but don't send the full code or QR.
Frequently Asked Questions
Where to start checking?
With the exact message, app version, device, and personal account status.
Do I need to send a code to support?
No. Do not send a full link, QR, password, and payment secrets.
When do you need to reinstall?
After checking the simpler reasons and maintaining access to the account.