Table of Contents
Check the sourceWait for it to loadDon't change the extensionAllow accessDelete the takeSubmit a bugCheck the source
Download the file again from your personal account. Do not use attachments from unknown messages.
Wait for it to load
A partially downloaded document is not imported. Compare the size and make sure the file is opened from storage.
Don't change the extension
Renaming does not convert the format. Use the document prepared for import into Happ.
Allow access
On your phone, the app may need to select a file through the system window. Don't give out access to the entire vault unnecessarily.
Delete the take
If the record already exists, update it. Re-imports can be rejected or copies can be made.
Submit a bug
Save the format name, device, Happ version, and message text without sending the personal file itself.
Frequently Asked Questions
Where to start checking?
With the exact message, app version, device, and personal account status.
Do I need to send a code to support?
No. Do not send a full link, QR, password, and payment secrets.
When do you need to reinstall?
After checking the simpler reasons and maintaining access to the account.