Table of Contents
Check the accountDo not pay againRefresh the recordRestart the appCompare your accountSupportCheck the account
The main sign of a successful renewal is a new date in your account. If it is not available, check the status of the payment.
Do not pay again
When debiting, keep the receipt and wait for the operation to be completed. A repeated payment can create a double charge.
Refresh the record
Open Happ and update your existing data. Don't import the same link multiple times.
Restart the app
Close Happ completely and reopen the details. On multiple devices, the update is performed separately.
Compare your account
Make sure that you paid for the same account from which the current record was received.
Support
Transmit the date, amount, transaction number and displayed terms, hiding the details and personal code.
Frequently Asked Questions
Where to start checking?
With the exact message, app version, device, and personal account status.
Do I need to send a code to support?
No. Do not send a full link, QR, password, and payment secrets.
When do you need to reinstall?
After checking the simpler reasons and maintaining access to the account.