Section: Errors and diagnostics · Entire Knowledge Base
Table of Contents
Keep the Message AccurateCheck the internet before launching HappCheck the access periodTry a different entryCheck permissions and modePerform a clean retestIf it doesn't helpKeep the Message Accurate
Take a screenshot of the error and record the time it appeared. Indicate whether it occurs immediately or after waiting. Don't truncate the system header of the message, but be sure to hide personal links, QR codes, addresses, and identifiers.
If Happ just stays in an intermediate state with no message, use the About hanging on connection.
Check the internet before launching Happ
Unplug Happ and open multiple sites. If the source network is slow or constantly tearing, the timeout may be a consequence of this condition. Reconnect to Wi-Fi and repeat the test. Then, if possible, compare the result via mobile data or another Wi-Fi network.
Don't change your DNS, connection mode, or server right away. One test should check for only one change.
Check the access period
Open your personal account and make sure that the subscription is active. After you pay or renew, update your existing Happ record. Don't make multiple copies of the same link: Having duplicate entries doesn't extend access and makes it harder to choose which option to test.
If the list of servers is empty, go to the instructions "There are no servers after importing into Happ". If N/A is displayed, use the material about the value of N/A.
Try a different entry
Choose another available option from the same current subscription. If it connects, don't reinstall the app or change the system settings: first fix that the timeout applies to only one entry.
If a timeout occurs with the entire list, check the other network and the other device. A match on two devices is important information to support, but it does not in itself prove a global failure.
Check permissions and mode
On your phone, repeat the standard connection and make sure that the system request has been confirmed. On your computer, check to see if you see a security warning after updating your Happ.
If the timeout starts after switching between TUN and the system proxy, or after adding routing rules, return to the last operational mode. Availability and parameter names vary by platform.
Perform a clean retest
- Disable Happ.
- Close the app.
- Make sure that the regular internet is working.
- Open Happ again.
- Select one entry.
- Start the connection and time it.
- Write down the result and the text of the message.
Do not make ten quick attempts in a row. Between tests, revert the app to its original disconnected state.
If it doesn't help
Prepare the Happ version, operating system, network type, time, selected mode, and results with a different network and record. If the log is available, attach a snippet around the time of the error, having previously deleted the secret data.
An additional verification procedure is given in the general article about Happ connection errors. The current state of public components can be viewed at status page, but the absence of a message there does not rule out a local problem.
Frequently Asked Questions
Does a timeout mean that the server is offline?
Not necessarily. This result is also possible if the network is unstable, the system is limited or the selected mode is problematic. A comparative test is needed.
How long do I have to wait for a connection?
Do not set an arbitrary standard. Record the actual time and exact time the message appeared in the version of Happ you are testing.
Do I need to re-import the link?
First, update the existing record and check the access period. Re-importing may create a duplicate and not resolve the cause.
Sources
The names of interface items may differ between the versions of the application and the operating system. Check the current version before changing the settings.
Keep the exact error text and device information by hiding your personal information beforehand.
Open supportUpdate history
— the Russian version of the manual has been published, internal navigation, FAQ and structured data have been added.