Table of Contents
System versionArchitectureFree spacePermissionsNetwork and timeHow to check before installationSystem version
Compare the operating system version with the requirements on the download page or in the store. Older systems may not receive new builds. Do not attempt to install an incompatible file by changing its extension.
Architecture
There may be different builds for Windows, macOS, and Linux. Identify the x64, ARM, or Mac chip type. A universal package is only suitable if it is explicitly stated.
Free space
You need space not only for the installation file, but also for unpacking and updates. Free up storage in advance. Lack of space often looks like a frozen or damaged installation.
Permissions
Work and child profiles can prohibit installation or system actions. Check the restrictions before downloading. Do not bypass the management of the organization without the permission of the administrator.
Network and time
For the first launch, you need a working Internet, the correct date and time zone. Incorrect timing interferes with secure requests. Turn on automatic sync.
How to check before installation
Open the device details, record the model, system, and architecture. Then, select a separate platform page. When in doubt, give this information to support without serial numbers or secrets.
Frequently Asked Questions
Do I need to delete work data before starting?
No. First, keep access to your personal account and check the new result.
Can I use random files and instructions?
No. Use the proven download page and standard operating system tools.
What to prepare for support?
Happ version, system, device, error text, and completed steps without personal codes.
Save your device details and contact support.
Support