Table of Contents
Check the total amountSee the status in the bankCheck the limitsReturn to the officeDon't Share SecretsRetryCheck the total amount
Compare the plan, term, and currency before confirming. Make sure that there are enough funds in the account, including the commission.
See the status in the bank
Rejection, waiting, and writing off are different states. Do not repeat the payment while the first transaction is being processed.
Check the limits
The bank may restrict online payments or a specific type of transaction. Change the limit only in the official application of the bank.
Return to the office
Check your subscription history and duration. Sometimes the confirmation comes before the page is refreshed.
Don't Share Secrets
Support does not need CVC, full card number, password and one-time code. Hide them in the screenshot.
Retry
Perform it only after the final rejection of the first operation or the recommendation of support.
Frequently Asked Questions
Where to start checking?
With the exact message, app version, device, and personal account status.
Do I need to send a code to support?
No. Do not send a full link, QR, password, and payment secrets.
When do you need to reinstall?
After checking the simpler reasons and maintaining access to the account.