Table of Contents
Check the addressCheck the internetOpen a regular browserCookies and ScriptsRestore the loginSupportCheck the address
Open your account using the link from the service website. Don't enter your password on similar domains from ads and messages.
Check the internet
Open another site and compare mobile network with Wi-Fi. Do not change system DNS unnecessarily.
Open a regular browser
The built-in browser of the messenger can restrict entry. Try the current Chrome, Safari, Firefox, or Edge.
Cookies and Scripts
Allow the necessary cookies and JavaScript for the account. Temporarily disable the blocker only for the verified domain.
Restore the login
Use the standard recovery procedure. Don't create a new account if the subscription is in the old one.
Support
Provide the time, browser, device and a screenshot of the error without a password and payment details.
Frequently Asked Questions
Where to start checking?
With the exact message, app version, device, and personal account status.
Do I need to send a code to support?
No. Do not send a full link, QR, password, and payment secrets.
When do you need to reinstall?
After checking the simpler reasons and maintaining access to the account.