Table of Contents
Keep access to your accountReinstall the appImport dataCheck your new phoneRemove the old devicePorting IssuesKeep access to your account
Before resetting the old phone, check the login to the account and the method of account recovery. Don't rely only on a local copy of the app. Save the latest data in a secure location.
Reinstall the app
On a new phone, use the store or a verified download page. Do not transfer unknown internal files between Android and iPhone. First, check for an empty start.
Import data
Copy the link, show the QR on another screen, or use a file. Add a post once and give it a meaningful name. Do not send QR through general chats.
Check your new phone
Launch, refresh the record, and reopen the application. Make sure that the deadline coincides with the account. Check power saving limits and system permissions.
Remove the old device
Only after a successful check, delete the recording from the old phone or from the account. If your phone is lost, turn it off as soon as possible and request a data update if necessary.
Porting Issues
If your new phone doesn't accept data, copy it again and check the app version. When the device limit is reached, delete unused appliances in the cabinet.
Frequently Asked Questions
Do I need to delete work data before starting?
No. First, keep access to your personal account and check the new result.
Can I use random files and instructions?
No. Use the proven download page and standard operating system tools.
What to prepare for support?
Happ version, system, device, error text, and completed steps without personal codes.
Save your device details and contact support.
Support