Table of Contents
Preparation for paymentChoosing a planPayment confirmationStatus CheckIf the money has been debited, but the status has not changedPayment securityPreparation for payment
Log in to the correct account and check the current due date. Make sure to open the correct account, especially if you use multiple email addresses or Telegram accounts. Select the period that you really need. Before you proceed to payment, read the renewal, refund, and redemption details.
Choosing a plan
Compare the term and the total cost, not just the price per month. Check the number of supported devices and other conditions displayed in the account. Do not rely on old screenshots or messages: the cost and available methods may vary. The selected plan should be displayed in the final window before confirmation.
Payment confirmation
Follow the instructions of the payment form. Check the domain of the page and do not transfer one-time codes to other people. After confirmation, wait for the result and do not press the button several times. Save the transaction number or receipt. If the browser is closed, first open the account history and the banking application.
Status Check
Go back to your account and refresh the page. Check the new subscription term and status. Then, open Happ and update the existing record. Re-importing is usually not necessary. If the account shows payment, and the application shows old information, update the data and restart the application.
If the money has been debited, but the status has not changed
Wait for the time specified by the payment system and do not create a second payment. Prepare the date, amount, transaction number, and account. For support, cover the card number and other secret data in the screenshot. If the transaction has a pending status in the bank, the final crediting may not have occurred yet.
Payment security
Do not pay using the details from random messages. Make sure that the action is started from the account. Do not share your password, full card number, CVC and verification codes with anyone. Support is enough for the transaction number and impersonal confirmation. In case of a suspicious form, stop the payment and clarify the address through support.
Frequently Asked Questions
When is my subscription renewed?
Usually after confirming the payment, but the exact term depends on the payment method.
What to do in case of double write-off?
Save both confirmations and contact support without publishing the map details.
Do I need to add the code again after payment?
First, update an existing record in Happ.
Where can I get a check?
It can be available in the payment form, banking application, or account history.
Check the information in your personal account or contact support.
Support