Table of Contents
Check the second screenAllow the cameraRemove glareUpdate the codeUse the linkSecurityCheck the second screen
The QR must be open on another device and fit completely on the screen. On one phone, it is more convenient to use a direct link.
Allow the camera
Open the Happ system permissions and turn on the camera for scanning only. After the change, restart the app.
Remove glare
Increase the brightness, clean the lens, and keep the camera still. Do not enlarge the code until the edges are cut off.
Update the code
Open the current QR in your account. An old screenshot may contain invalid data.
Use the link
If scanning is not possible, copy the direct link from the account and import it into Happ.
Security
Do not send a personal QR to strangers and do not store it in a shared gallery.
Frequently Asked Questions
Where to start checking?
With the exact message, app version, device, and personal account status.
Do I need to send a code to support?
No. Do not send a full link, QR, password, and payment secrets.
When do you need to reinstall?
After checking the simpler reasons and maintaining access to the account.